Shipping policy

SHIPPING: 

We will honor the requested shipping method when possible but reserve the right to modify the method when advantageous to the shipper or customer. 

If shipment is damaged during transport/delivery, we will (when appropriate)

• File a damage claim with the Shipper (UPS, USPS, FedEx) on the buyer's behalf.
  • Once the claim has been processed by the Shipper, seller will take appropriate steps to replace or refund product.
• Buyer is required to provide proof and adequate evidence of said damages
  
  • e.g. submit photos of damage, retain the damaged product and/or container until otherwise noted
• Seller does not assume any other responsibility for actions of the Shipper (UPS, USPS, FedEx).

ADDRESS ISSUES:

Sometimes addresses can auto-filled incorrectly, or we type it in wrong.  Email us immediately if there is an address update.  If the order has not yet been processed, we can change it.  Please note,

• Customers are responsible for checking and approving of all shipping and billing addresses during the checkout process on our website.
• Payment platform address updates are separate from our website;  the shipping address on our website must be changed as well.
• FarmerDavePetSupply is not responsible for shipped orders to addresses that were approved during checkout.