Refund policy

RETURN AND REFUND POLICY: 

If you are not happy with your last purchase we will strive to correct the problem, per the following guidelines:

• Buyer is responsible for complete inspection of product immediately upon receipt of order.
• Complaints must be filed immediately upon inspection of the order; maximum window is 7 days after receiving the order.
• Images and/or return of the product is required for verification and/or corrective action.  
• Buyer pays return shipping and restocking fee, when applicable.
• When issued, refunds are only provided for product cost.
• Seller reserves the right to refuse service if necessary.
• NON-RETURNABLE: Treats, Toys, and Hay Seed
• changes or cancellations to subscriptions must be made prior to the next shipment being charged and fulfilled.  Subscription orders placed and fulfilled are subject to the return and refund policies outlined above.

ADDRESS ISSUES:

Sometimes addresses can auto-filled incorrectly, or we type it in wrong.  Email us immediately if there is an address update.  If the order has not yet been processed, we can change it.  Please note,

• Customers are responsible for checking and approving of all shipping and billing addresses during the checkout process on our website.
• Payment platform address updates are separate from our website;  the shipping address on our website must be changed as well.
• FarmerDavePetSupply is not responsible for shipped orders to addresses that were approved during checkout.